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Course 7: Negotiating Complex Services

Course Overview

Negotiation isn’t just a final step—it happens across the entire sales cycle. This course explores how to navigate complex negotiations, handle different buyer types, and strengthen your position while maintaining long-term client relationships. You’ll learn how to identify and counter competitor strategies, use pricing tactics strategically, and ensure negotiations set you up for future business growth.

Key Learning Points

  • Recognize and address different buyer types – Identify "Do It Themselves" and "Do Nothing" buyers and adjust your approach to increase engagement and reduce wasted effort.
  • Leverage relationships for stronger negotiation positioning – Understand how trusted relationships impact pricing and decision-making.
  • Navigate power dynamics – Ensure you have access to decision-makers and influencers, reducing the risk of deals stalling.
  • Apply the Iconic Selling Framework to negotiations – Use Pain, Vision, Value, Power, and Plan (PVVPP) to maintain integrity and drive successful outcomes.
  • Master essential negotiation tactics – Learn strategies to respond to pricing pressure, counter last-minute discount requests, and use performance-based pricing effectively.

Course Curriculum

Iconic Selling: Negotiating Complex Services

  • Do It Themselves and Do Nothing Buyers: Identifying Buyer Types to Prevent Lost Deals
    23:56
  • Factors, Considerations, and Approach: Structuring Negotiations for Maximum Influence
    16:54
  • Negotiating Essentials: Techniques for Protecting Value While Closing Deals
    21:28
  • Quiz: Test Your Knowledge

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Level

Intermediate

Duration

1h 25m

Enrollment Validity

Lifetime

Certificate

Certificate of completion

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